Most orders are dispatched by Royal Mail first class business post next working day where
possible and in any case within 7 days. If your order is delayed for any reason we will
For deliveries outside the UK orders are dispatched by Royal Mail Priority Airmail. Your
order may take up to 10 days to reach you. A signature may be required on receipt.
Please note that Ecomagnets cannot be responsible for delays caused by your local postal
Orders may be cancelled before dispatch by email. Once
your order has been dispatched you cannot cancel your order. See below
click here for further delivery information.
Mail-order customers (including internet purchases) may return any unwanted purchase
unused in its original packaging within 14 days of receipt for a full refund (excl.
All products carry a 12 month warranty against faulty parts or workmanship. In the
unlikely event that you have a problem with your purchase within the warranty period your
product will be replaced or repaired free of charge. Your statutory rights are not
All Bioflow products and the magnetic water conditioner carry a lifetime guarantee on
the magnetic properties.
Sale items are new and unused in original packaging and are included in the standard
guarantees. Sale prices are price-compared with the manufacturer recommended retail price
If you wish to return any purchase for exchange or refund within 14 days please return
your purchase to the address above, quoting your invoice number or transaction reference
number, and request an exchange or refund.
Returned goods must be unused, in perfect condition and in original undamaged
packaging. Products that have been used or damaged cannot be returned for exchange or
refund. Exchanges may be subject to an additional delivery charge which will be charged to
the card used for the original purchase.
If returning a product from outside the UK/EU please ensure the package includes the
appropriate Customs sticker (CN22) and is clearly marked as a RETURNED PURCHASE to avoid
Customs Duty/Import VAT.
click here for guarantee information.
All data transmitted during online transactions is encrypted using the industry standard
SSL 128 bit encryption methods approved by all major banks and credit card issuers, plus
3DES data encryption and a firewall.
Both the shopping basket and payment form run on a secure server so your private
information remains private. Your payment information is passed straight to our bankers
for processing, even our staff do not have access to your card details. This site does not
use 'cookies' to store information on your computer.
The information you provide will be used only by us to fulfil your order and is never
passed or sold to any third party organisation. We do not send random marketing emails to
personal email addresses.
Ecomagnets conforms to the Data Protection Act, 1998.
Payment may be made by credit/debit cards including VISA MasterCard SOLO DELTA ELECTRON.
Maestro and American Express is not accepted.
Please note that online discount prices are available online only. For your security we do
not accept payments by telephone.
PO BOX 598
Ecomagnets is an internet mail-order only service. For your
security we do not accept orders by telephone.
To offer the best prices, we are pleased to offer sales and product support by email and
here delivery information
Bioflow common questions
Bioflow user guidelines
All products may be purchased from any country.
If the delivery address is not in the UK, please select the international shipping option
on the shopping basket. Orders are shipped by Royal Mail Priority Airmail.
Tax Free Shopping
Prices featured on this site are in UK pounds GBP and include VAT @ 20% (UK sales tax),
which is refunded after purchase for orders shipped outside the UK & EU. VAT is
included in the delivery charge for all destinations.
Prices are shown in UK Pounds, we accept payment in GBP (UK pounds sterling) only. Prices
shown in other currencies are approximate, the actual price will depend on current
For approximate conversion of prices to your local currency please visit www.xe.com
When paying by card your card issuer will convert the payment into your local currency and
may make a small charge for this service.